Privacy and Confidentiality Policy

At Help For You, we value your privacy and we want to reassure you that any personal information you give us is treated in the strictest confidence. This policy protects any information that you give when you use this website and should you choose our services.

We are aware that you may need to give us very personal information.  Any information you do give us will be securely stored at all times.  We will not pass your information onto other people without your permission.

Website Enquiries

Enquiries via our website will only ask you for minimum information.  We will only ask you for your name and contact information together with a brief description of your inquiry. 

Once we have received your inquiry, we will securely store any information you provide to us in line with our Privacy and Confidentiality Policy set out below.

Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Currently, we operate an “implied consent” policy which means that we assume you are happy for us to use cookies.  If you are not happy, then you should either not use this site or you should delete our cookies after using this site or you should browse the site using your browsers anonymous usage setting.

We use the cookies to identify which pages are being used as it helps us to understand how our site is being used so we can tailor it to our customer needs.  We only use this information for our own analytical purposes and will not pass the information to any third parties without your permission.

Disclaimer

The material on our website is given for personal information only and does not constitute professional advice.  You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on the information given on the site.

Given that the internet uses an open system we cannot guarantee that the site and downloads reach you virus-free.  You must, therefore, take all precautions for your own safety.

Your Privacy: Collecting and Storing Your Personal Information

In order to be able to assist you and deal with other agencies on your behalf, we will collect and store information such as your name, address, email address, NI number, date of birth, and telephone number, in addition to any personal information about you such as your health and financial circumstances.  We will need this information to enable us to assist you depending on what we help you with.

We may also store your bank details where needed as this may be required in order for the DWP or other agencies to pay and benefits to you or to set up payment to ourselves. 

Depending on the service we provide to you we may need to share information with: 

  • The DWP
  • Your GP, any consultants or other health professionals
  • Your bank
  • Yours spouse or other family members (with your permission)
  • Other Government Agencies
  • Help For You colleagues.

How do We Store the Information and for How Long?

 Any information will be kept in secure, locked cabinets in a secure property or on computers and phones protected by passcodes.  We will hold your health information until our service to you is finished, at which point it will be destroyed or deleted. We will just keep basic details such as your name, address, and telephone number just in case you need us in the future. We will not hold copies of any completed application forms sent to, for example, the DWP or Local Council.

Your Consent

 We will need your permission to hold and share your information as mentioned above.  Should you choose our service then we will ask you to sign authority to give us this permission.  You can withdraw or change this consent at any time and you have the right to request to see any personal information we keep.